Support Packages
A range of packages to suit every organisation.
While implementing or maintaining new technology can sometimes be overwhelming, refbook is here to help the experience run as smooth as possible. We offer a range of Support Packages and encourage organisations to explore these to assist with timely rollout. Factors such as the organisation’s implementation timeframe, available project management resources or ongoing in-house systems/technology expertise should guide this decision.
refbook Support Packages offer a great way to access professional advice and training, plus dedicated assistance to your organisation’s setup.
Hourly
Paid (metered) support whenever you need, however you’d like. Purchase time with our support team to assist with your organisation needs such as:
Consultation
Configuration
User Training
$100 per hour
(Price in AUD ex GST)
Basic
Dedicated setup and training for the organisation, with ongoing support (best suited for small-medium organisations not using finances).
ONBOARDING (Year 1)
Account Manager guided onboarding
30min planning session
2hrs organisation setup
1hr session (admin training)
30min session (assignor training)
ONGOING SUPPORT
2hrs manual data preparation
4.5hrs flexible time organisational configuration, training and consultation
2 x 1hr review health-check sessions
$600 per year
(no lock-in contract. Price in AUD ex GST)
Full
Dedicated setup and training for the organisation (including finances) with ongoing support (best suited for medium-large organisations).
ONBOARDING (Year 1)
Account Manager guided onboarding
1hr planning session
2hrs organisation setup
2 x 1hr sessions (admin training)
1hr session (assignor training)
4 x 30min sessions (finance training)
Manual data preparation, manipulation or re-working for onboarding
ONGOING SUPPORT
1hr organisation custom webinar
10hrs manual data preparation
4.5hrs flexible time organisational configuration, training and consultation
Quarterly review/strategy/health-check sessions
$1200 per year
(no lock-in contract. Price in AUD ex GST)
Plus…
All packages include 24/7 Self-Serve support features:
User Manual
Online Support Desk
Online Knowledge Base
Case Guide configuration manual